Enhancing Patient Experience at Ketamine Health and Wellness

Closed
Main contact
Ketamine Health and Wellness
Markham, Ontario, Canada
She / Her
Clinic Director
(2)
2
Project
Academic experience
120 hours of work total
Learner
Anywhere
Intermediate level

Project scope

Categories
Healthcare Communications Education
Skills
mental health mental health education client education patient treatment patient benefits
Details

Ketamine Health and Wellness aims to enhance the overall patient experience in their clinic by improving their written materials, videos, and educational brochures. The current materials may lack clarity, engagement, or comprehensive information, which can impact patient understanding and satisfaction. The goal of this project is to revamp these materials to ensure they are informative, engaging, and accessible to all patients. This involves analyzing existing content, identifying areas for improvement, and creating new materials that better meet patient needs. The project will focus on ensuring that the information is presented in a patient-friendly manner, using clear language and visually appealing designs. By improving these resources, the clinic hopes to enhance patient education, reduce anxiety, and improve overall satisfaction with their services.

Deliverables

The deliverables for this project include a set of revised written materials, an updated series of educational videos, and redesigned brochures. Each deliverable should be tailored to enhance patient understanding and engagement. The team will provide a comprehensive report detailing the changes made and the rationale behind them, ensuring that the new materials align with the clinic's objectives for improved patient experience.

Mentorship
Domain expertise and knowledge

Providing specialized, in-depth knowledge and general industry insights for a comprehensive understanding.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

Supported causes

The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.

Good health and well-being

About the company

Company
Markham, Ontario, Canada
2 - 10 employees
Hospital, health, wellness & medical
Representation
Small Business Employee-Owned

Ketamine Health and Wellness is a leading provider of Ketamine infusion therapy for the treatment of mental health conditions, such as depression, anxiety and post-traumatic stress disorder (PTSD). At Ketamine Health and Wellness, we believe in an integrative approach to your mental health. Our team includes a board-certified anesthesiologist, psychiatrist, general practitioners, psychotherapists, nurses, coaches and intake coordinators. We offer a customized approach to ensure you get the best experience - from the moment you reach out to us, to the IV placement, to your integration therapy sessions and more. We are committed to helping each patient to integrate their ketamine experiences into meaningful benefits in their daily life."