Monica played a key role in leading user interviews and usability testing with a calm, approachable presence that helped participants feel at ease, especially valuable since many were engaging in this kind of research for the first time. She created a clear, thoughtful script, managed participant outreach and scheduling with professionalism, and brought strong communication skills to every stage of the process. Beyond facilitating interviews, Monica actively contributed to analyzing user feedback and identifying key themes that informed the design direction. She consistently analyzed research findings and provided valuable insights, ideas, and recommendations that helped guide the team forward.