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Frances Odunaiya
Frances Odunaiya
Learner - She / Her
(1)
8
Location
Edmonton, Alberta, Canada
Bio

I am a results-driven IT Business Analysis student currently pursuing a Diploma in IT Business Analysis at the Northern Alberta Institute of Technology (NAIT), I am passionate about applying my academic knowledge and professional skills in a business environment. My technical competencies include SQL, Python, Power BI, Tableau, and API integration, among others. I am also proficient in Agile and Waterfall methodologies and have hands-on experience with tools like MS SQL Server, JIRA, Visio, Trello, HubSpot, DataBricks, Google Workspace, Microsoft Office suite, Microsoft Power Apps, ProcessMaker and UiPath.

In my previous roles, I have successfully managed client accounts, conducted process and gap analyses, and led training sessions on e-commerce development, digital marketing and cybersecurity. I am a collaborative team player with strong critical thinking, problem-solving, and communication skills. I am enthusiastic about continuous learning and staying current with industry trends.

I am excited to contribute to meaningful projects and collaborate with like-minded professionals to drive impactful business solutions.

Resume
Frances_Odunaiya_Resume.pdf
Portals

Skills

Business operations 2 Communication 2 Communications systems 2 Customer inquiries 2 Process improvement 2 Project coordination 2 Project management 2 Retail operations 2 Retail sales 2 Scheduling 2

Socials

Achievements

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Level UP community builder - March 2025 cohort
Issued by Level UP: March 2025
Awarded for providing feedback at the end of a Level UP project.
Completed on May 5, 2025
Community Builder
Issued by Riipen
The Community Builder achievement is awarded to learners who provided feedback to project partners at the conclusion of their project, helping to create a better experiential learning ecosystem for all participants.
Completed on May 5, 2025
Work-Integrated Learner
Issued by Riipen
The Work-Integrated Learner achievement is awarded to learners who applied their skills to a real-world problem by completing a project for an external partner. These learners provided real benefit to businesses while developing experience.
Completed on May 5, 2025

Latest feedback

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Lindsay Duong
Lindsay Duong
Cute Shop Owner
May 13, 2025
Individual endorsement
Communication Customer inquiries Retail operations Retail sales Scheduling Communications systems Project management Business operations Project coordination Process improvement

I wholeheartedly endorse Frances. She is a natural leader with a beautiful mix of initiative, emotional intelligence, and sharp analytical skills. Her ability to take ownership, communicate clearly, and collaborate with care made her an essential part of the project. Iā€™d work with her again in a heartbeat and highly recommend her to any team or organization looking for someone who brings both heart and strategy to the table.

Learner feedback
Working with Frances was an absolute pleasure. She was consistently on top of everything and demonstrated strong leadership skills throughout the project. Frances took initiative, brought thoughtful and analytical insight to each step, and offered helpful suggestions that genuinely moved the work forward. She was also incredibly compassionate, kind, and understanding ā€” which made collaborating with her feel natural and easy. Her ability to balance creativity with strategy and communicate ideas clearly was invaluable. Iā€™m truly grateful for her support and would highly recommend working with her to any future team or employer.
Communication Customer inquiries Retail operations Retail sales Scheduling Communications systems Project management Business operations Project coordination Process improvement
Riipen Level UP šŸš€
Level UP: March 2025
Riipen Level UP šŸš€
Loohoo
Retail Operations Optimization and Coordination Enhancement
Loohoo

Recent projects

I have not started any projects yet

Work experience

ECommerce Advisor, Canada Digital Adoption Program
Mosaic North America
Edmonton, Alberta, Canada
January 2024 - December 2024

Managed 35+ client accounts, providing tailored digital solutions and resolving complex customer issues to ensure satisfaction.

Created and maintained Vision and Scope Documents and Business Analysis Plans, managing tasks and deadlines efficiently.

Collaborated with business owners to gather and document functional and non-functional requirements, ensuring alignment with strategic goals.

Documented customer accounts accurately in HubSpot CRM to maintain seamless communication and workflow.

Conducted process analysis and recommended system enhancements, leading to a 20% improvement in operational efficiency.

Led training sessions on Digital Marketing, Cybersecurity and e-commerce capabilities for business owners.

Assisted business owners in applying for the microgrant issued by the government by helping with their spending plan proposals and ensuring a smooth experience.

Strictly aligned all strategies with the set eligible costs, ensuring compliance and maximizing grant utilization to meet business objectives.

Education

Diploma, Digital Media & IT - IT Business Analyst, Information Technology
Northern Alberta Institute of Technology
September 2024 - April 2026